Question 1

Will this eSIM work on my phone?

Accepted Answer

Most phones released in the last few years support eSIM, including recent iPhone, Samsung Galaxy, and Google Pixel models. Check Settings to confirm your device is eSIM-compatible and carrier-unlocked before buying.

Question 2

How do I activate my eSIM?

Accepted Answer

After purchase you receive a QR code by email and in your account. Scan it from your phone's mobile data settings to install the eSIM, then enable data roaming for that line when you arrive.

Question 3

When does the validity period start?

Accepted Answer

Validity starts when the eSIM first connects to a supported network at your destination, not at the moment of purchase - so you can install it before you travel.

Question 4

Which networks and areas are covered?

Accepted Answer

Each plan runs on local partner networks in the destination. Coverage and supported countries are listed on the package; speeds depend on local network availability.

Question 5

Can I get a refund?

Accepted Answer

Unused eSIMs that have not been installed or activated can be refunded. Once an eSIM has been installed or has started consuming data, it is non-refundable.

eSIM voor Oekraïne

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Frequently asked questions