Shipping & Delivery Policy

At Vignetim, we sell digital products and services, including but not limited to eSIM products, digital vignettes, and insurance products.

All products are delivered electronically. We do not ship physical SIM cards, paper documents, stickers, printed certificates, or any other physical products.

Please read this Shipping & Delivery Policy carefully before making a purchase on our website.

After your purchase is successfully completed, your digital product will be delivered electronically.

Depending on the product purchased, delivery may include:

• eSIM QR code, eSIM profile, activation instructions, and related installation details
• Digital vignette confirmation, registration details, license plate information, validity dates, or official confirmation
• Insurance policy document, certificate, confirmation, coverage details, or related policy information

Digital products may be delivered by:

• Email
• Website confirmation page
• Customer account page
• Download link
• Partner or provider confirmation system
• Any other electronic delivery method made available during or after checkout

No physical delivery will be made.

Vignetim does not send physical products by post, courier, or cargo.

This means:

• No physical SIM card will be shipped for eSIM purchases.
• No physical vignette sticker will be shipped for digital vignette purchases.
• No printed insurance policy or paper certificate will be shipped unless explicitly stated otherwise.
• No tracking number, shipping label, or courier delivery information will be provided for digital-only products.

Customers are responsible for providing a valid and accessible email address at checkout to receive digital product details.

Most digital products are delivered shortly after successful payment confirmation.

However, delivery times may vary depending on the product type, payment verification, system availability, provider processing time, and the accuracy of information provided by the customer.

Estimated delivery times may include:

• eSIM products: usually delivered shortly after payment confirmation.
• Digital vignette products: delivery may depend on official registration, vehicle information verification, selected country, validity start date, and provider processing time.
• Insurance products: delivery may depend on policy issuance, provider approval, identity or vehicle information verification, coverage start date, and provider processing time.

In some cases, delivery may take longer due to technical checks, third-party provider delays, payment review, incorrect customer information, or system maintenance.

For eSIM purchases, delivery may include the eSIM QR code, activation code, eSIM profile details, installation instructions, APN settings where applicable, and other relevant usage information.

The customer must ensure before purchase that:

• Their device supports eSIM technology.
• Their device is not locked to a specific mobile carrier.
• Their device is compatible with the purchased eSIM product.
• They have a stable internet connection to install the eSIM.
• They follow the installation and activation instructions correctly.

Vignetim is not responsible for failed installation or inability to use an eSIM caused by an incompatible device, carrier-locked device, incorrect installation, deletion of the eSIM profile, or customer-side technical limitations.

For digital vignette purchases, delivery may include confirmation of registration, vehicle/license plate details, validity period, country or route information, and related digital confirmation.

Digital vignettes are generally linked to the license plate or vehicle details provided by the customer. No physical sticker or paper vignette is shipped unless explicitly stated otherwise.

The customer is responsible for ensuring that all details are correct before completing the purchase, including:

• License plate number
• Country of registration
• Vehicle category
• Vignette country or route
• Validity start date
• Validity duration
• Any other information required for the vignette

Once a digital vignette is issued, registered, or activated, it may not be possible to modify, cancel, or refund the order.

For insurance purchases, delivery may include the policy document, certificate, confirmation email, coverage details, policy number, and related insurance information.

Insurance products may be issued by third-party insurance providers. Delivery may depend on the provider’s systems, policy rules, eligibility checks, payment confirmation, and the accuracy of the information provided by the customer.

The customer is responsible for providing accurate and complete information, including where applicable:

• Full name
• Contact details
• Vehicle information
• License plate information
• Travel details
• Coverage start date
• Coverage duration
• Policyholder information
• Any other information required for the insurance product

Once an insurance policy is issued or the coverage period has started, cancellation, modification, or refund eligibility may be limited and subject to the insurance provider’s terms.

Customers are responsible for providing accurate and complete information during checkout.

Vignetim is not responsible for failed delivery, delayed delivery, invalid registration, unusable products, or incorrect documents caused by inaccurate or incomplete information provided by the customer.

This includes but is not limited to:

• Incorrect email address
• Typographical errors
• Incorrect phone number
• Incorrect license plate number
• Incorrect vehicle category
• Incorrect country, route, or destination
• Incorrect validity start date or duration
• Incorrect personal or policyholder information
• Incorrect device compatibility assumptions

If you notice that you entered incorrect information, please contact us immediately at contact@vignetim.com.

We will try to assist where possible, but we cannot guarantee that corrections can be made after a digital product has been issued, registered, delivered, activated, or used.

Although most digital products are delivered electronically within a short time, delays may occur.

Possible reasons for delayed delivery include:

• Payment verification or failed payment
• Incorrect or incomplete customer information
• Email delivery issues
• Spam, junk, or promotions folder filtering
• Third-party provider processing delays
• Official registration system delays
• Insurance provider review or approval process
• Technical issues
• Website or system maintenance
• High order volume
• Security checks

If you have not received your digital product within a reasonable time after completing your order, please first check your spam, junk, promotions, or other filtered email folders.

If you still cannot find the delivery email, please contact us at contact@vignetim.com. Please include your order number, email address used for the purchase, and the product purchased.

If the digital product cannot be delivered because of an incorrect email address, full inbox, email server issue, spam filter, or customer-side email problem, Vignetim will not be responsible for the delay.

However, if you contact us with the correct order details, we will try to resend or provide access to the digital product where possible.

Where available, digital products may also be accessible through your customer account or order confirmation page.

Customers are responsible for keeping their account login details secure. Vignetim is not responsible for unauthorized access caused by the customer sharing login details or failing to protect their account.

Because Vignetim products are digital, there are no physical shipping restrictions, customs fees, import duties, or cargo charges.

However, product availability may vary depending on:

• Destination country
• Service provider coverage
• Local regulations
• Vehicle registration country
• Insurance eligibility rules
• Product-specific restrictions
• Network coverage or partner availability

A product being available for purchase does not always guarantee that it can be used in every device, location, vehicle category, or travel scenario. Customers must review the product details before purchase.

Since our products are delivered electronically, customers do not pay customs duties, import taxes, or physical shipping fees for delivery.

Any fees shown at checkout relate only to the purchased digital product or service, unless otherwise clearly stated.

If you experience a technical issue with receiving, accessing, installing, activating, or using your digital product, please contact us at contact@vignetim.com.

We may request additional information to investigate the issue, such as:

• Order number
• Email address used for purchase
• Screenshot of the issue
• Device model
• Operating system version
• eSIM installation status
• Vehicle or license plate details
• Insurance policy or certificate number
• Error messages
• Any other information required to verify the issue

If the issue is confirmed to be caused by Vignetim, our system, or our service provider, we may offer an appropriate solution depending on the product type and the nature of the issue.

Possible solutions may include:

• Resending the digital product
• Providing updated delivery information
• Correcting product details, where possible
• Issuing a replacement product
• Providing support instructions
• Offering a refund or partial refund, where eligible under our Refund & Cancellation Policy

After a digital product has been delivered, the customer is responsible for reviewing the provided details and using the product according to the instructions.

• For eSIM products, customers should not delete the eSIM profile after installation unless instructed by Vignetim or the service provider.
• For digital vignette products, customers should verify the license plate, vehicle category, validity date, and country details immediately after receiving confirmation.
• For insurance products, customers should review the policy document, coverage dates, policyholder information, and coverage details immediately after delivery.

If you notice any error, please contact us as soon as possible.

In rare cases, a digital product may not be deliverable due to circumstances outside our control.

These may include:

• Third-party provider failure
• Official registration system outage
• Insurance provider rejection
• Incorrect or incomplete customer information
• Product unavailability
• Payment failure
• Fraud or security checks
• Legal or regulatory restrictions

If a product cannot be delivered due to an issue caused by Vignetim or our provider, we will review the order and may offer a replacement, alternative product, store credit, partial refund, or full refund depending on the circumstances.

For delivery, order, or support questions, you can contact us at:

Vignetim
1773 İTÜ Teknopark Reşitpaşa Mahallesi, Katar Caddesi İTÜ Tasarım ve Prototip Merkezi Binası No:2/41 İç Kapı No:19, Sarıyer, Istanbul, 34467, Türkiye

Email: contact@vignetim.com