Frequently Asked Questions
Quick answers about vignettes and our services.
Vignette Basics
All questions · 4
What is a vignette and why do I need one?
A vignette is a sticker or digital toll pass required for vehicles using certain roads in Europe. It is mandatory in several countries to fund road maintenance and infrastructure.
Vignette Basics
What is a digital vignette?
A digital vignette is an electronic toll pass linked to your vehicle's licence plate number. It lets you use toll roads without a physical sticker.
Vignette Basics
How do digital vignettes work?
They are registered to your licence plate in the operator's system. Road cameras detect your plate and validate your vignette automatically.
Vignette Basics
Do motorcycles need vignettes?
In many countries yes, though requirements and prices may differ. Check the country details in our app.
Vignette Basics
Purchase & Changes
All questions · 9
How can I purchase a vignette from Vignetim?
Buy directly in our app: choose country, select vignette type, and pay online. A confirmation is sent and the digital vignette is linked to your plate. Find us on Google Play and App Store.
Purchase & Changes
What types of vignettes are available?
Daily, weekly, monthly, and annual options are available depending on the country.
Purchase & Changes
What if I need to cancel my vignette?
With Flex Service, you can cancel anytime up to 6 hours before activation to avoid unnecessary costs.
Purchase & Changes
What should I do if I entered the wrong licence plate number?
Contact customer service immediately. Corrections may be possible if the vignette hasn't entered the system.
Purchase & Changes
Can I transfer my vignette to another vehicle?
Generally no; vignettes are linked to a specific licence plate. For interchangeable plates or special cases, contact support.
Purchase & Changes
What should I do if I sell my car with a valid vignette?
Digital vignettes stay with the vehicle; inform the new owner about validity. Physical vignettes should remain on the windshield.
Purchase & Changes
How can I ensure my vignette is valid for my trip?
Choose the correct country, vehicle type, and validity period. Use SMS Service for reminders of start and end dates.
Purchase & Changes
What happens if my vignette purchase fails?
Contact support via email or phone. We'll help resolve the issue promptly.
Purchase & Changes
What payment methods are accepted?
We accept major cards and other secure online payment options. Choose your preferred method at checkout.
Purchase & Changes
Checks & Fines
All questions · 2
How are digital vignettes checked on the road?
Automated cameras read your licence plate at toll points and validate that a valid vignette is associated.
Checks & Fines
What happens if I use a toll road without a valid vignette?
You may receive fines and penalties. Toll operator systems detect non‑compliance and issue fines.
Checks & Fines
Services (Urgent, SMS, Flex)
All questions · 5
What is the Urgent Service and how does it work?
Urgent Service delivers your vignette within ~5 minutes, ideal for last‑minute trips. It is unavailable between 00:00 and 06:00.
Services (Urgent, SMS, Flex)
Can I receive notifications about my vignette's validity?
Yes. Our SMS Service sends alerts for start and end dates so you never miss a renewal.
Services (Urgent, SMS, Flex)
How do I activate the SMS Service?
Opt in during purchase and provide a valid phone number. Enable notifications to receive alerts.
Services (Urgent, SMS, Flex)
Are there any additional costs for using the Urgent Service?
Yes, a small additional fee applies for expedited processing.
Services (Urgent, SMS, Flex)
What is the Flex Service and how does it benefit me?
Flex lets you reserve until a day before validity and cancel up to 6 hours before activation if plans change.
Services (Urgent, SMS, Flex)
Vehicles & Rentals
All questions · 2
Can I use a digital vignette for rental cars?
Yes. Enter the rental vehicle's licence plate correctly and align the vignette validity with the rental period.
Vehicles & Rentals
Do I need to carry any proof of purchase for my digital vignette?
Not required, since it's linked to your plate. Keeping a digital copy of the confirmation is recommended.
Vehicles & Rentals
Country Requirements
All questions · 1
Are there country‑specific requirements for digital vignettes?
Yes. Each country may have unique rules and prices. Check the country page in our app for detailed, up‑to‑date guidance before you travel.
Country Requirements