Frequently Asked Questions

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A vignette is a sticker or digital toll pass required for vehicles using certain roads in Europe. It is mandatory in several countries to ensure that road maintenance and infrastructure are funded.
A digital vignette is an electronic toll pass that is linked to your vehicle’s licence plate number. It allows you to use toll roads without needing a physical sticker.

Vignettes can be purchased directly from our app. Choose your destination country, select the type of vignette you need, and complete the purchase process online. You will receive a confirmation and, if applicable, a digital vignette will be linked to your vehicle’s licence plate. You can check our app
Google Play Store: https://play.google.com/store/apps/details?id=com.vignetim.mobile&hl=en
App Store: https://apps.apple.com/tr/app/vignetim-vignette-service/id6470868379

We offer various types of vignettes, including daily, weekly, monthly, and annual options.

With our Flex Service, you can cancel your vignette anytime up to 6 hours before its activation. This provides you with the flexibility to change your travel plans without incurring unnecessary costs.

If you realize that you’ve entered the wrong licence plate number, contact our customer service immediately. Corrections can be made if the vignette has not yet entered the system.

Digital vignettes are checked using automated camera systems that read your vehicle’s licence plate as you pass through toll points, ensuring that a valid vignette is associated with your plate.
Using a toll road without a valid vignette can result in fines and penalties. The toll operator’s surveillance systems will detect non-compliance, and fines will be issued accordingly.
Generally, vignettes are non-transferable and linked to a specific vehicle’s licence plate. However, in some cases, like with interchangeable licence plates, you may need a separate vignette for each vehicle.
If you sell your car, the vignette typically stays with the vehicle. If it’s a digital vignette, inform the new owner about the validity period. For physical vignettes, ensure it remains affixed to the windshield.
Digital vignettes are linked to your vehicle’s licence plate number. When you purchase a digital vignette, it gets registered in the toll operator’s system, and cameras on the toll roads automatically detect your plate and validate your vignette.
In most countries, motorcycles also require vignettes, but the requirements and costs may differ from those for cars. Check the specific requirements for your destination country on our app.
Our Urgent Service allows you to receive your vignette within just 5 minutes of purchase, ensuring you’re always ready for your journey without any delays. This service is ideal for last-minute trips but is disabled between 00:00 and 06:00.
Yes, our Reminder Service sends you email and notification alerts about your vignette’s start and end dates, helping you stay informed and never miss a renewal.
You can activate the Reminder Service during the vignette purchase process by opting in to receive notifications. Make sure to provide a valid email address and enable notifications.
Yes, there is a small additional fee for using the Urgent Service due to the expedited processing required to deliver your vignette within 5 minutes.
Yes, you can use a digital vignette for rental cars. Ensure that you enter the rental vehicle’s licence plate number correctly when purchasing the vignette and confirm the rental period matches the vignette’s validity.
Generally, you do not need to carry physical proof as the digital vignette is linked to your licence plate. However, it is advisable to keep a digital or printed copy of the purchase confirmation for your records.
When purchasing your vignette, carefully select the correct country, vehicle type, and validity period. Use our Reminder Service to get alerts about the start and end dates.
In case of a failed purchase, our customer support team is available to assist you. Contact us via email or phone, and we will help resolve the issue promptly.
The Flex Service allows you to reserve your vignette until one day before its validity period begins. You can cancel your vignette anytime up to 6 hours before activation, providing flexibility if your travel plans change.
We accept various payment methods, including credit/debit cards, Mastercards, and other secure online payment options. Choose the method most convenient for you during the checkout process.
Yes, each country may have specific requirements and regulations for using digital vignettes. Check the relevant country’s guidelines on our website for detailed information.

Get the Vignetim App

Download the Vignetim app to make your travels across Europe smoother and more convenient. With our user-friendly app, you can easily purchase e-vignettes, manage your toll payments, and receive real-time updates. Available for both iOS and Android, start your journey with Vignetim today!

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